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Carmen4's avatar
Carmen4
Experienced User
2 years ago

New Staff OnBoarding

I have sent 5 onboarding to new staff yesterday however none of them has created a new employee card.   4 in one company & 1 in another. Why does this happen.   When I check the "View Pending Invites...
ItaiMYOB's avatar
ItaiMYOB
MYOB Product Manager
2 years ago

Hi Carmen4 

 

That definitely sounds odd. If they are not showing under the "View pending invites", that is implying the invite was never actually sent, and thus the employee card would not be created.

 

If you could please try to send one of those invites again and see if they appear in the "Pending invite list". If you are still experiencing issues, then please let me know and I'll work with you to investigate further.

 

Regards

 

Itai

Carmen4's avatar
Carmen4
Experienced User
2 years ago

Invites were definetly sent as I have received notifications from MYOB that they have completed.  This is why I found this issue.   I have rechecked the View Invites and some are now appearng but others are not.

  • ItaiMYOB's avatar
    ItaiMYOB
    MYOB Product Manager
    2 years ago

    Hi Carmen4 

     

    Thanks for sharing that info. That's definitely not ideal if they're not coming through.

    I'll send you a private message to follow up with more details.

     

    Regards

     

    Itai

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