Hi there,
I am trying to figure out this pay day super however whenever I try and process a payment for the employee it comes up with...
"employee super fund membership number is not valid"
I have followed all the correct steps with entering the details and have double checked the membership number does anyone have any advice?
Hi chels55,
Thanks for reaching out. We do have a similar Community post that covers this error and may help point you in the right direction. You can check it here for reference: Pay Super - Invalid Employee Membership Number - Colonial First. That post goes through the same membership number validation issue and includes a few things to double-check.
Regards,
Sai
Thanks Sai, I did look at that but unfortunately it still isnt working. For context it is north personal super
Hi Chels,
Have you checked that you’ve linked the correct super fund with the USI?
regards
Jenny
Hi Jenny, thanks for your reply. How do I check this?
You need to go to settings - payroll settings - superannuation funds tab and you should see the list of funds you have created. Click on the relevant fund and check the USI. Good luck.
