Pay Item Not Matching After Incorrect Rule Applied

Hi EmmaIEES,

That does sound like a messy little payroll matching puzzle. A good place to start is checking the employee Payment Method and your Payroll Linked Accounts, as those usually explain where the payroll payment is sitting and why it’s not matching the way you expect. If the employees are set to be paid electronically, the transactions may still be sitting in Prepare Electronic Payments. In that case, you’ll need to download the bank file so the payment can flow through and be allocated in bank feeds.

If the employees are set to Cash or Cheque, check the linked payroll accounts for those payment methods in:

• Setup
• Linked Accounts
• Payroll Accounts

Then review:

• Bank Account for Cash Payments
• Bank Account for Cheque Payments
• Bank Account for Electronic Payments

These guides should help with the setup side of it:

• Managing linked accounts
• Making electronic payments

If it’s still not resolved after those checks, you can reach out to our support team via the Contact Us page so they can take a closer look with you.

Cheers,

Doreen