Hi,
Thanks for the assistance.
Employee Payment Method = Cash
Bank Account for Cash Payments , Cheque Payments & Electronic Payments is the same.
It is still not resolved.
The week prior, where it didn't accidentally get caught by the rule, it matched perfectly. Also, all other employees matched. It is just this item that was caught up by a rule, that is causing issues.
Hi EmmaIEES,
Thanks for following up and for checking those things.
As the setup looks correct from your side and the issue is only affecting this one item, this will need a closer look at the file and how that rule was applied. The best next step would be to reach out to our team directly through My Account or via live chat with MOCA so they can investigate it further for you.
Cheers,
Princess
I have worked it out.
Payroll = Paid from Everyday Account
Actual = Paid from Loan Account
Which is why they can't find each other.
Solution: Allocated Actual to a "holding" account and then did a journal to move from holding account to bank account.
Now item is "matched" and bank accounts all balance.
