Forum Discussion

chichiau's avatar
chichiau
3 months ago

Pay Super reference not updating automatically

Hi, 

The reference code for the pay super transactions are not updating automatically, it shows PS000001 and subsequently we have a number of transactions now with the same reference.  I've done 4 trasactios so far and realised the reference code were the same PS000001. will it be possible to revise the reference code?  Or I have to T manually override until the systems stops being locked in a cycle and updates it automatically.

Any help appreciated please .

Thanks

chichi

PaySuper
  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    3 months ago

    Hi chichiau,

     

    The current fix is the one you mentioned. You might need to manually override the reference number until the software recognizes the correct sequence. This issue is already on the development team's radar. However, it's not part of the current fixes or updates being worked on. I'll provide your post as a reference to help them work on the issue. 

     

    Let us know if you need any other help.

     

    Thanks,
    Genreve
     

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