Forum Discussion

Sunnyc's avatar
Sunnyc
Member
12 days ago

Pay Super

Dear Pay Super Team,   We have noticed that the Super Payments status in MYOB is marked as “reversal completed,” and no funds have been deducted from our bank account.   We have not received any ...
Super payment
Doreen_P's avatar
Doreen_P
MYOB Moderator
12 days ago

Hi Sunnyc,

 

When a super batch shows as “reversal completed”, it means the payment got bounced back by the clearing house so no money will come out of your bank. Since you didn’t get an email with the “why”, this one needs our team to peek behind the scenes. The best move is to contact them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account.  They can look up that exact batch, check what triggered the reversal, and help you get the super re-submitted.

 

Cheers,

Doreen

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