Pay Super

Hi

I am having a lot of trouble getting the superannuation paid through my super.  After numerous phone calls to myob and over 3 days on the phone with them it is has failed yet again.  

Myob tell me that I need to contact the bank to find out why this is happening.  

I do not have access to my employer's bank account so therefore I am unable to contact the bank to find out and my employer is overseas for another few weeks.

Has anyone else had this problem and if so, how did you get it rectified so payments go through?

Is there something my employer has to do with the bank as this is a first time payment from a new account which has been set up with the bank.

Help please. I am at my wits end!