Hi,
On my balance sheet, my PAYG Payable and Superannuation are split out and appear as separate items. However, on the dashboard, they are all lumped together as Superannuation Payable. Is the dashboard widget buggy and not working correctly?
Thanks
I have found a post that has solved this problem!
This is such a shame this issue hasn't yet been fixed - this post was from 2 years ago on the MYOB forum!!
Hi ALL,
We are aware of the issue, and it has been reported to the relevant team. Currently, there is no specific timeframe for the resolution, but rest assured that they are actively working on fixing it. In the meantime, please don't hesitate to reach out again if you have any further queries. We'll be more than happy to assist you.
Regards,
Earl
Support told me it was a system issue and that they would raise the issue.
Also recently, that widget disappeared from my dashboard altogether.
Hi,
This is also happening to me, where the total of PAYG and Superannuation on the Balance sheet is the amount showing for the Superannuation Payable on my dashboard.
I have checked both my Linked Accounts and Pay Items and only superannuation items are linked to anything superannuation.
Thanks.
Hi thirteen32,
Thank you for getting in touch, and I apologize for the delayed response. We've noted the concern about the inconsistency between the dashboard and the balance sheet report. To address this, we'll require some additional details. We'll contact you via private message soon to collect the necessary information. Your cooperation is highly valued, and we're dedicated to swiftly resolving this matter. We appreciate your patience.
Looking forward to hearing from you soon!
Regards,
Earl
I did that, but PAYG Withheld still appears under Superannuation on the dashboard, but on balance sheet report appears under PAYG.
Hi thirteen32,
Thank you for sharing your post, and a heartfelt welcome to the Community forum!
Regarding your inquiry, I would suggest reviewing the linked accounts under Accounting >> Managed linked accounts. Typically, items you've linked will reflect on the dashboard. To gain a detailed view of the figures contributing to those amounts, you can explore the Reporting >> Reports section.
If you have any more questions or if there's anything else we can assist you with, don't hesitate to let us know. Happy to help!
Cheers,
Princess
