Paying Super to Cbus

Hi there ali23 and hayley86

Thanks for providing the details of the super fund. I have checked their ABN on the ATO super fund look up tool and saw nothing wrong. This error typically occurs when the super fund/SMSF created is corrupted. To fix it, simply go to Lists > Superannuation, rename the existing fund, then create a new fund with the same details. Assign the new fund to the employee card and process pay super. Let me know if you need further assistance with this.

Best regards,

Doreen

Hi Doreen,

Where do i find "Lists"?? There is no where in my MYOB that I can find that section?

Here is a screen shot of when I try to add a new name for the Super fund with the issue, details are greyed out and I do not have the access to recreate. Please advise how I get around this?

Hi hayley86,

Thank you for the post. On the main page, please click the gear icon. And click Payroll Settings. Once you're on that option, go to Superannuation funds and then create super fund.

Regards,

Sai

Hi Sai,

I have done exactly as you have advised and sections are greyed out like we have previously stated and nothing can be added. I have attached a screen shot so you can see exactly what we are trying to explain. Is there someone else that can help fix this issue, can it be escalated as I need to pay my Super before I am fined.

Regards

Hayley

Hi there hayley86

For the fund name, make sure to select it from the drop down and not to manually enter the fund name. Once done, the other field will filled out automatically. Let me know how it goes.

Best regards,

Doreen

I resolved this issue by using the ATO super portal.  I had no issues with any payments to CBUS.

Hi Doreen_P 

Unfortunately all the instructions given here were not able to be done, I am unsure if it's that you have different access to regular MYOB users that you think we are able to edit things but unfortunately we could not. I end up finding another solution myself after hours and days of back and forth and researching it myself. I hope for future there could be a better support system for users, if you could please pass this information onto your management that would be much appreciated.

Regards

Hayley