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RochelleC's avatar
RochelleC
Member
1 year ago
Solved

Payroll & STP not updating at the ATO

I have 3 pay runs that are showing on the  ATO STP Portal as either

  1. $0 balance  x 2 payruns
  2. Overtime components excluded x 1 payrun

They are however showing as correct amounts in the MYOB EOFY finalisation report and the payruns are showing correctly in the payrun report. 

 

I was advised by MYOB to reverse and reprocess however this again did nothing.  Previous instructions shown in this forum indicate you need to do an updated payrun which updates the YTD balance but i want to see the individual payruns in the report.

 

I want the correct pays to be showing in the ATO STP, do I need to reverse and process as a NEW payrun? however this will impact previous BAS Quarter reporting.

 

I did request support via the support chanel but have not been replied to so hoping this forum will assist.    I am aware there are other similar posts but they do not actually answer the question and can no longer be replied to.

 

Hoping you can assist so I can fix in this December quarter

ATO
BAS reporting
STP Error
  • Genreve_S's avatar
    Genreve_S
    1 year ago

    Hi RochelleC 

     

    I get where the concern is rooted. ATO receives its information directly from the reports in the file, not the STP report. If your payroll register and payroll summary reports are correct, you shouldn't have anything to worry about. I also recommend sending an update event to ensure all data is accurately displayed.

     

    Thanks,
    Genreve

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  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    1 year ago

    Hi erinbattams,

     

    If your STP is showing zero and isn't aligning with the gross wages reported to the ATO portal, it might be due to a few things like incorrect pay run dates, needing an update event, or differences in reporting categories. It's important to go through payroll reports like the Payroll Register, Payroll Activity, and YTD Verification Report to spot where things aren't lining up. Check out this post that might be related to your query and see if it helps. 

     

    If all your payroll reports look right but still don't match the ATO portal, the next step is to get in touch with our team directly. You can see all the available support options here.

     

    Cheers,

    Princess

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