Payrun not showing in STP reporting

Hi premierroses,

Thank you for your response.

We would like to help and address your concern effectively. We'll be reaching out to you via private message to request additional information about your concerns. Please keep an eye on your Community forum inbox. We'll continue to discuss your concern through that channel.

Cheers,

Princess

Hi premierroses,

Thank you for your post. I'd like to extend you a warm welcome to the Community forum. I hope you find it a valuable resource.

In this matter, if a payrun is reported correctly to the ATO, even if this is not showing on your STP reports, if your payroll register and YTD verification report are the same, then this should be included in your BAS reports.  However, if you're reporting your BAS quarterly and this does not include one week’s payroll, I would suggest checking the pay period or the date of payment of the recorded pay run to see and ensure that the quarter BAS covers the recorded payment. 

Please let me know if you require any further assistance with this. I’m happy to help.

Cheers,

Princess

Hi premierroses,

I hope this message finds you well. I would just like to check back with you regarding your concern you've recently posted about the payrun not showing on your STP reports to see if this issue has been resolved. Please let me know if you still need assistance with this. I'd be delighted to help you.

Cheers,

Princess

Hi,

I'm not sure at this stage!!

So in my payrun reporting there is a payrun for the 17/07/23 - 23/07/23 for $947.00 paid on the 24/07/23

but in my STP reporting there is no 17-23 date only 24/07/23-24/07/23 paid on the 24/07/03 for $0

So what the ATO advised that I owed when I did my quaterly PAYGW was $947.00 less in wages and $85.36 less in PAYGW.

I tried doing a $0 payrun but it didn't seem to update anything.

Any suggestions appreciated!!

Hi,

I'm having the same issue.

I was new to MYOB and the first payrun did not go through smoothly. Submitted an update event twice on subsequent days after that payrun, which was way back in July and both times recorded as $0 amount for gross payments and PAYG withholding. But the attached YTD employee report from MYOB was correct. So, I thought it must have gone through even though event showed $0.

But... when I did the quarterly PAYG, the pre-filled amount was less so I manually adjusted it to match what I had in MYOB. Looks like the update did nothing and ATO is still missing the STP event. How do I fix this?

Hi Richard1052,

Thank you for your post.

I'm sorry to hear that you're also experiencing issues with the STP reports. If you've processed a pay in the current payroll year but the payment date is in the previous payroll year, the ATO will treat the pay as an update event, which will show as a $0 amount under the STP reporting center. This payrun will update the YTD totals and will still be reported to the ATO.

In your case, if the YTD verification report is correct, and the information from the ATO is incorrect when you report your quarterly PAYG. Then we'll need to dig deeper and request additional information to help address your concern effectively. We will also be reaching out to you via private message to gather more details about your concerns. Please keep an eye on your Community forum inbox, and we'll continue to discuss this through that channel.

Cheers,

Princess

Hi

I also have this issue for a payrun in March, did you resolve it?  I have tried reversing the pays and redoing them, still $0 gross payments.  I cannot find a fix for this on myob at all.

Hi KHPsych1,

Thank you for your post, and welcome to the Community Forum!

To better assist you, could you please provide further details? Screenshots of your STP reports, payroll activity, and register report, as well as the year-to-date (YTD) verification, would be very helpful in identifying the difference that might be causing the issue. However, I would like to reassure you that if your STP reports are showing zero but the figures in your year-end verification report are correct, there should not be cause for concern as it's the year-end verification report that the ATO looks at.

Feel free to respond if you need further assistance.

Cheers,

Princess

Hi Princess - I'm having this exact issue where the YTD verification is correct, and all Payrun  reports are correct in MYOB. However my STP report for the payrun relating to the last week of the FY does not show up, thus my ATO figures when preparing my BAS do not align with figures in MYOB. Has this issue been solved?

Cheers

Jonathan

Hi Jonathan,

My issue has been resolved and I can certainly send you the details of how it was fixed but can I suggest you try sending an update event first and see if that fixes the issue.

If you go to single touch payroll and click on "send update event".  When you record a $0 pay, the employee's latest year to date payroll totals will be sent to the ATO.   

Best of luck,

Mary-Anne