Hi LucyMik,
Appreciate you raising this with us. It’s definitely a bit odd to see the Pay Super status and the Pay Runs super status not lining up properly, as those should normally match.
I’ve reached out to the team and passed your post on, and they’ve now identified it as a sync issue between those two areas. A ticket has been raised on their side and is being treated as a priority. I’ll come back to you with an update as soon as I hear more from the team.
Cheers,
Princess
Princess_R this post originated 28 days ago and there still has been no response from MYOB to resolve this issue. It is obviously happening to a few other people as evidenced by the number of posts. When can we expect a solution.
I have also checked every fund if its ticked the Pay directly from AccountsRight, was all ok.
So not here the problem
Princess we also have similarly affected Super payments. Can you please mark our file as affected also?
Thank you.
Hi Princess_R
We are also having the same issue the Pay Run are not syncing with the Super Payments page. I have started pay day super already and all showing up unpaid under Pay Run.
Regards
Rebecca
Hi Princess_R
I haven't received anything yet the end of FY is a week away and im worried that this will create a problem for the closing Please reply i have the same issue with 2 of my clients
