Hi Princess,
I also have the same issue as mentioned above but just one payment out of the four that we have made is showing the discrepancy. We only started using MYOB super payment in April. In the "Pay Run" it states "Unpaid" but in the "Superannuation Payment" Report the amount is shown as "Paid". The rest of the super payments matched in the reports.
It would be most appreciated if you could also let me know what needs to be done after you have an update from MYOB.
Many thanks
Piin-Nan
Hi Piin-Nan,
Thanks for sharing those extra details. Our team is fully aware of this issue, and we’ve marked your file as affected. There’s nothing further you need to do at this stage.
If there’s an update, you’ll receive an email from us with the next steps, including anything you may need to do in your file.
Regards,
Earl
Hi
I also have the same problem. Out of 5 super payments, I still have one marked as unpaid although all other reports say that it is completed. Any help would be greatly appreciated.
Thank you
Cherie
Hi Earl,
Thank you for your swift reply and assistance with this issue.
Regards
Piin-Nan
I have the same issue, some pay runs showing as zero pay runs but amounts are correct on the payrun reports and listed as accepted by ATO after STP reporting.
Liz
Hi TreeOak23,
Sorry this is happening. Definitely isn’t the experience we want you to have. For updates, you can follow and join this Community Forum thread. You’re welcome to add your post there as well, so the team can keep track of everyone impacted and share updates from the product manager in one place.
Cheers,
Doreen
