Forum Discussion

Experienced Cover User

1 month ago

Payruns page show unpaid Super for several months but is all paid on time, No unpaid Super

Hi All We paid on time all our super through MYOB Hub But when is see the payrun page the super seems unpaid for several months not just the last pay. When i go to super payments looks fine comp...

TC1808

Experienced User

17 days ago

I am also having this exact same problem dating back into 2024. Have definitely paid all super contributions. Would appreciate a solution.

Princess_R
MYOB Moderator
15 days ago
Hi TC1808,

Thanks for following up. I checked with the team, and they confirmed that an update was rolled out yesterday as Payday Super came into effect. Super payments should now be showing as paid.

Cheers,

Princess
- LucyMik
  Experienced Cover User
  15 days ago
  Hi Princess
  
  No its not fixed just did an update and the problem its the same see attached
  - Simon-C
    MYOB Staff
    14 days ago
    Hi LucyMik I am the product manager for Pay Super, we will investigate why this super is showing unpaid on your pay run status. For now, use the status in Super Payments as your guide. We will circle back to you with what we uncover.
    
    For others that may be following this thread, often seeing an unpaid status is by design. See this help article and extract below.
    
    A status of Unpaid means there’s super in the pay run that still needs to be paid or was paid outside of MYOB, like direct payments to SMSFs or via a different super clearing house. Click the Date of payment to open the pay run to check which employees this relates to.
- TC1808
  Experienced User
  14 days ago
  Still not working.