I am also having this exact same problem dating back into 2024. Have definitely paid all super contributions. Would appreciate a solution.
Hi TC1808,
Thanks for following up. I checked with the team, and they confirmed that an update was rolled out yesterday as Payday Super came into effect. Super payments should now be showing as paid.
Cheers,
Princess
Hi Princess
No its not fixed just did an update and the problem its the same see attached
Hi LucyMik I am the product manager for Pay Super, we will investigate why this super is showing unpaid on your pay run status. For now, use the status in Super Payments as your guide. We will circle back to you with what we uncover.
For others that may be following this thread, often seeing an unpaid status is by design. See this help article and extract below.
I have the same problem, all my super is showing as paid in the super payments page & in the payrun itself, but in the payruns page it all shows as unpaid. When will this be fixed?
Ditto, mine that is all paid, has been paid every week like clockwork, is also still all showing as unpaid.
Kolandasimone you have nothing to worry about then. Use the Super Payments screen status to guide you.
We will see what is causing some people to see a stale status in the Pay Runs screen. I understand that this is a concern you don't need. You have done the right thing.
Still not working.
