Hi LucyMik I am the product manager for Pay Super, we will investigate why this super is showing unpaid on your pay run status. For now, use the status in Super Payments as your guide. We will circle back to you with what we uncover.
For others that may be following this thread, often seeing an unpaid status is by design. See this help article and extract below.
- A status of Unpaid means there’s super in the pay run that still needs to be paid or was paid outside of MYOB, like direct payments to SMSFs or via a different super clearing house. Click the Date of payment to open the pay run to check which employees this relates to.
