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LucyMik's avatar
LucyMik
Experienced Cover User
1 month ago

Payruns page show unpaid Super for several months but is all paid on time, No unpaid Super

Hi All   We paid on time all our super through MYOB Hub But when is see the payrun page the super seems unpaid for several months not just the last pay. When i go to super payments looks fine comp...
Simon-C's avatar
Simon-C
MYOB Staff
14 days ago

Hi LucyMik​ I am the product manager for Pay Super, we will investigate why this super is showing unpaid on your pay run status. For now, use the status in Super Payments as your guide. We will circle back to you with what we uncover. 

 

For others that may be following this thread, often seeing an unpaid status is by design. See this help article and extract below.

 

  • A status of Unpaid means there’s super in the pay run that still needs to be paid or was paid outside of MYOB, like direct payments to SMSFs or via a different super clearing house. Click the Date of payment to open the pay run to check which employees this relates to.
TreeOak23's avatar
TreeOak23
Member
4 days ago

I had unpaid super from October as a payrun for 6emloyees was sitting as having zero balances, rather than all the information I entered into the payrun. I have made a late super payment and checked the Year To Date Verification Report with the payroll summary and payroll register report and the figures there are correct. Can I proceed with the STP EOFY Finalisation or is there something else I need to do first?  

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