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LucyMik's avatar
LucyMik
Experienced Cover User
1 month ago

Payruns page show unpaid Super for several months but is all paid on time, No unpaid Super

Hi All

 

We paid on time all our super through MYOB Hub But when is see the payrun page the super seems unpaid for several months not just the last pay.

When i go to super payments looks fine completed, why is this discrepancy?

I hope this will not causing any problem at the end of month/financial year.

I have also tried the reset button in payrauns but same result.

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  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    1 month ago

    Hi LucyMik,

     

    Appreciate you raising this with us. It’s definitely a bit odd to see the Pay Super status and the Pay Runs super status not lining up properly, as those should normally match.

     

    I’ve reached out to the team and passed your post on, and they’ve now identified it as a sync issue between those two areas. A ticket has been raised on their side and is being treated as a priority. I’ll come back to you with an update as soon as I hear more from the team.

     

    Cheers,

    Princess

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