PaySuper error message - Your login to Pay Super may have timed out.

Hello,

We are using PaySuper for the first time. Everything is setup correctly but when I select Record i get the following message:

"Your login to Pay Super may have timed out. You will need to go back to the main super payments screen to refresh your login, then try to create a payment again. If you still can't, you may not be authorised to do this. You'll need to find someone who is."

I am authorised and I have logged out and logged back in as per support suggests. I have requested MYOB to reset my link to login but am yet to have that done.

Has anyone else received this message and how did you get around it?

Thanks...Michelle