Hello, how can I find a phone number for support? My online submissions for help are being ignored for weeks. I won't be able to use MYOB if they don't fix up the problem from their end.
The problem is I tried to upgrade my Payroll Only to Pro and it created a separate account instead. But I have all my employees and pay, etc in my Payroll Only.
Any ideas?
and that is why we are moving to xero - it's ludicrous that anyone should have to take over 2 hours out of their working day just to sit on a phone and wait and then another hour to fix simple problems - that are not our fault in the first place. I am not looking forward to having to deal with them when we cancel but we won't have any choice because I don't trust sending through a cancellation request that it will be followed through on.
I have been trying to get hold of support for 4 weeks, with an open case number, for which no response via email has been received for any updates, today I was on hold to the number above for 2 hours 13 minutes, then I was just disconnected.
I do not know what to do, no response to case emails, cannot get support on the phone and my client is being charged for an online subscription, but cannot go on line, due to error.
Any suggestions, this is so distressing.
Oh dear! Thank you.
1300555123 - but be prepared to wait. I was on hold for 2 hours 16 minutes yesterday and it took an hour to fix my (what I thought) was a very simple problem. So an 3 hours and 16 minutes.
Can i please get a phone number?
I need to be added as an admin but the only administrator is no longer with us and so i can't update anything on account right in the browser
Hi heidi84,
Sorry you've had to chase this up for weeks. That's definitely not the experience we want for you, especially when it's holding up your payroll. Sounds like the upgrade's gone a bit rogue and spun up a second account instead of upgrading your existing Payroll file, which would explain why all your employees data is sitting in the original one. No stress though, we can get the right team to sort that out from our end. For the quickest help, best bet is to jump onto our support page here. You'll find the phone number there as well as other ways to get in touch. If you give us a buzz, the team can locate both accounts and help merge or fix things so you're back up and running without losing any data.
Regards,
Sai
