OK..I really don't like complaining..but...
I just waited over 4 hours for MYOB support to answer. 4 hours of hold music and constant interruptions by their hold voice.
And then..after 4 HOURS - call hangs up. No response. No answer
To say this is frustrating is an understatement.
What has happened to your Customer Support MYOB?
Hi PeterEPNZ,
I’m sorry you had that experience. Waiting that long and then having the call drop would be incredibly frustrating, and I completely understand why you’d be upset. We’re currently experiencing higher call volumes than usual, which is causing longer wait times than we’d like. That said, we know that doesn’t make what happened any less disappointing. If it helps, you can also reach our support team through our other contact options here: myob.com/contact-us. Thank you for your patience, and again, I’m sorry for the inconvenience.
Regards,
Sai
I have left a ticket for a callback - on Monday afternoon. I have still not had a callback for our Urgent support needed. This is becoming VERY frustrating.
