Duplication
In July, I processed 3 pays (including Super) prior to Access Manager being sorted with ATO. Could not adjust, reverse or delete those transactions, and so I loaded on pays a second time for STP repo...
Forum Discussion
Thanks Genreve. I have done that, and cannot see Delete or Reverse. A few of the accepted STP notices contained nil values, which is curious again. I cannot find any contact to talk this through with the support team, and I think I need that for the mess i have created. An IBM issue for sure. Any phone numbers available?
Hi brianvera,
Sorry you’ve been left with such a tangled payroll trail, especially with the super already paid. If the pay was sent as an Update Event instead of a new Pay Event, the STP report can show $0 for the pay period while still sending the updated year-to-date totals to the ATO. For more help, visit Contact Us, scroll down to Get help from our team, and select the MYOB product you need help with. You’ll then see the support channels available to reach the support team including phone number.
Cheers,
Doreen
