Forum Discussion
Hi JoPb,
Thanks for your post. To resolve the issue, attempt to resolve the issue by removing the employee from both the location and employee lists, and then re-invite them. In the MYOB Team admin portal, navigate to the Locations tab, select the specific location, choose the relevant employee, and click Remove. Next, resend the invitation and ask them to accept it before trying to log in to the app again. If the problem continues, they can try logging in from a different device and ensure that the device's software is up to date.
Feel free to post again, we're happy to help!
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
Regards,
Earl
Hi Earl,
Thank you for your information, after many attempts from my employees I asked them to delete app and then re-install app and create a new one using their old details, and it worked a treat, thanks for your asisstance
Jo
- Princess_R2 months agoMYOB Moderator
Hi JoPb,
Thank you for the update. We're glad to hear that the provided troubleshooting steps have resolved the issue for your team. We'll now be closing this thread as resolved. Please feel free to create a new post again if you need help in the future. We're always here to help!
Cheers,
Princess