Forum Discussion

Justine2025's avatar
Justine2025
Experienced User
4 days ago
Solved

Red cross on an invoice

Hi team,    I've tried to send an invoice directly from MYOB to a customer, but the pdf is partially crossed out. See the below screenshot.    I sent the same invoice to myself again after that a...
  • Genreve_S's avatar
    Genreve_S
    3 days ago

    Hi Justine2025,

     

    Thanks for sharing the screenshot. I can see how concerning it would be to have the invoice arrive with the details crossed out, especially when sending it to yourself produced a normal PDF.

     

    This looks like the known issue where a generated invoice PDF can display red lines instead of the invoice content. As a workaround, try replacing the logo saved in your invoice form with a smaller or lower-resolution copy, then send a test invoice again. If you’re using a customised form, resizing the logo there may also help.

     

    You may also find this related Community discussion helpful: Red Line on Invoice Attachment. It covers a similar issue and includes a workaround using a lower-resolution logo.

     

    Regards,
    Genreve

Genreve_S's avatar
Genreve_S
MYOB Moderator
3 days ago

Hi Justine2025,

 

Thanks for sharing the screenshot. I can see how concerning it would be to have the invoice arrive with the details crossed out, especially when sending it to yourself produced a normal PDF.

 

This looks like the known issue where a generated invoice PDF can display red lines instead of the invoice content. As a workaround, try replacing the logo saved in your invoice form with a smaller or lower-resolution copy, then send a test invoice again. If you’re using a customised form, resizing the logo there may also help.

 

You may also find this related Community discussion helpful: Red Line on Invoice Attachment. It covers a similar issue and includes a workaround using a lower-resolution logo.

 

Regards,
Genreve

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