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SimonYu's avatar
SimonYu
3 months ago

Single Touch Payroll reporting issue

We try to finalise the EOFY finalisation for financial year 2023/24 but find out that the gross amounts is missing in YTD verification report. We check all the payroll register report and payroll activity report are correct. 

We have moved to phase 2 and followed all the required steps to check what went wrong. Only one pay items under Superannuation called "employee additional" can not be deleted or classified with proper ATO reporting category. Only two categories: "Not reportable" and "To be assigned".   If we want to delete it, the system shows "You can't delete a Superannuation category that is linked to another category".  

Is this the problem which makes "gross amounts" missing? any solutions?

 

How can we complete a correct EOFY fianlisation?

 

Payroll register report, payroll activity report,

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    3 months ago

    Hi there SimonYu,

     

    Since your Payroll Register and Payroll Activity reports are correct, the next steps are straightforward:

     

    • Ensure all pay items, including the problematic superannuation category, are assigned the correct ATO reporting categories. This is crucial for accurate reporting.
    • After assigning the correct categories, send an update event to align the data with the ATO.
    • Verify the payroll reports to ensure the discrepancies are resolved. You can also check this link for more information.

    If you can't assign an ATO reporting category to the superannuation, this requires further assistance from our support team. You can reach them via live chat on MOCA or by submitting a case through My Account.

     

    Best regards,

    Doreen

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