I have noticed when going to pay the super for November that one pay week went through as 0 pays however on my myob bank transactions and pay runs it shows the correct pays etc just like all the previous weeks. How can I fix this? I can't see where I can resend the pay run to the tax office.
Hi there AnitaK,
When a zero pay in the STP report is showing, it usually means the pay run is treated as an update event. This typically happens when the pay date is earlier than the date the pay run was recorded. In such cases, the STP report will automatically categorise the pay run as an update event. To make sure the correct figures are showing in your payroll reports, you can start by checking the Payroll Activity, Payroll Register, and YTD verification reports. If the reports show correct figures, then you're all good.
Best regards,
Doreen
