Single Touch Payroll - Missing Employee Amount from ATO Report

Question

I have just checked my Payroll Reporting Centre (& double checked on the ATO Business Portal) and although the pay event for today indicates 12 employees were paid, one of the employees does not have a print out and when I check the Gross Payments and PAYG Withholding amounts, it does not include that employee

When I look further into MYOB, the employee has a payslip recorded and he appears on the Payroll Activity Summary. The employee has been paid via our bank account.

I have no idea where to go from here .....

bofaccounts · Accepted Answer

Thank you for your response ... but&nbsp;MYOB clearly indicates that if I choose OTHER as the EMPLOYMENT BASIS it will be excluded from STP. However it does not say the same about EMPLOYMENT STATUS. I have used this Employment Status of 'Other' as I would use 'Labour Hire' on a written TFN Declaration Form to distinquish different employees status.Having said that I have actually deleted the previous pay run for the particular employee ... because it clearly didn't get sent to the ATO, changed his status to 'Casual' and ran another pay for that individual. It now works and I receive an ATO Reponse Report.My reason for writing this response is for others who may be using the Employment Status as I have since the start of using MYOB. This was not flagged as an error when checking payroll details for STP&nbsp;

naomi_roskell · Answer

Hi&nbsp;BOFAccounts&nbsp;&nbsp;My apologies, there are so many people in the forum having difficulties with STP at EOFY and you didn't mention in your original post that it was for this financial year so I made the assumption. Sorry about that...&nbsp;You've answered your question right there....&nbsp;Because the Employment Status is set to "Other" it is excluded from STP Reporting.&nbsp;Process a nil payrun for the week it relates to and use the same payment date then declare to ATO, this will update the YTD amounts with the ATO.&nbsp;Problem solved!!! YAY!!!!&nbsp;Congratulations and Well done with the trouble-shooting!!! Don't forget to kudo and mark as solved if this does the trick...&nbsp;If not, come back and we'll see what else I can come up with...&nbsp;Naomi&nbsp;&nbsp;

naomi_roskell · Answer

Hi&nbsp;BOFAccounts&nbsp;&nbsp;I don't mean to sound condescending, but when you say "print out" do you mean a printed copy of their Payslip?My second question, should that person have been paid?My third question, should there have been 11, 12 or 13 employees paid?My fourth question, is it a new Employee? If so, my fifth question is, did you need to setup new Payroll Categories just for them?&nbsp;I'm just trying to establish the scenario so I can assist...&nbsp;Naomi&nbsp;&nbsp;&nbsp;

bofaccounts · Answer

Evening NaomiIn answer to your questions:1. When I mention the 'Print Out' I am talking about when I go to Payroll Reporting Centre on MYOB &amp; download the ATO Response&nbsp;2. Yes the person should have been paid3. There should have been 13 employees paid in total. This employee was not included in the count reported to ATO. However he has a payslip so according to MYOB data he has been paid. He was also paid via the bank4. No it is not a new employee

naomi_roskell · Answer

Hi&nbsp;BOFAccounts&nbsp;&nbsp;So now I'll ask if this Employee has had the same Payroll Categories used as everyone else? Check there is no PAYG Exemption in the Payroll Category as wellAlso, it might be wise to check if their TFN and Super details are entered.And lastly, how much did the person earn? If it was less than $350-ish then there would be no PAYG withheld...&nbsp;You've obviously gathered there may be a missing link between the Employee Card File, Payroll processing and the ATO, so it's always best practice to check these areas first.&nbsp;Do you know how to check all the places I mentioned? If you do, and you make changes, I recommend completing a nil payrun as&nbsp;@ 30/06/19 with payment date 30/06/19 to updated the YTD figures...&nbsp;Looking forward to hearing back...&nbsp;Naomi&nbsp;

bofaccounts · Answer

Yes the employee has been paid exactly the same as other employees, using the same categories. I have already checked the categories and made sure his were the same as other employees in that payroll run.Definitely paid over the threshold ... and anyway that wouldn't explain why the Gross Payment Amount is different.I had already checked all places you mentioned when I was looking for an answer before I posted the question, so I'm not sure where else to check??The only difference between this employee and any of the other employees paid with the same categories, is his employment status - which had been set to 'Other' as he works during university holidays with us when he is available&nbsp;I have changed that now to 'Casual' as per other employees with the same categoriesThis was the first run for July 1, 2019 so why am I doing a nil run at June 30??&nbsp;

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Single Touch Payroll - Missing Employee Amount from ATO Report

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