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Chris_Wang's avatar
Chris_Wang
Cover User
8 days ago

Something wrong with EOFY finalisation

When I attempted to finalise and notify ATO for the 2023/24 payroll information, it keeps coming with the following information: 

 

Something went wrong. Please try again or refresh the browser. Please try again. If the error persists, get in touch with us. Request ID: a892028a-8279-4ee0-912c-45bee4cd645f.

 

Something went wrong. Please try again or refresh the browser. Please try again. If the error persists, get in touch with us. Request ID: 6dae110d-d6ac-4382-b3e1-0665e01e9e0e.

1 Reply

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  • Shella_A's avatar
    Shella_A
    MYOB Moderator
    8 days ago

    Hi Chris_Wang

     

    Thanks for your detailed post. When finalizing a large number of employees (100+) in one go, you may experience this timeout error. This can be included when you're trying to report the pay figures. To deal with this, I recommend doing a finalization for a single employee at a time; if this works, reduce finalization batches to 50 employees or less at a time. Keep me posted on how it goes on your end.

     

     

    Kind regards,

    Shella

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