STP Reporting Errors

Question

My client has a number of pay runs which have been rejected by the ATO. There are 2 errors coming up. 1 is "Employee income type contains invalid data" - the employees income type was selected from the drop down menu so I don't understand how it could contain invalid data. The 2nd one is "The State entered in this employee's address is either blank or in the wrong format." - Again this was selected from the drop down menu so I don't understand how it could be in the wrong format.

Does anyone have any ideas as to what to do here

doreen_p · Answer

Hi there Samantha006,
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It's a good thing that you were able to make sure that the income type and state were selected from the drop down menu. However, if you still received this two errors, it would be best to check and remove any invalid characters in your employee cards or in the payroll category names. Here's a link that you can check that has detailed information to assist with this.
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Best regards,
Doreen

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