STP Reporting not reflected to ATO

Hi,

I am new to MYOB and did our companie's first pay run  in April 2026. Although the pay run was successful, however the STP reporting sent 0$ to ATO. Since then I have sent 3 updates, but all are showing as 0$ in ATO. The pay run successfully comes up in YTD verification reports but does not get displayed in ATO. 

I can see in the community that other users have also faced similar issue and it seems a common occurrence to a new user, but none of the threads have any solution in it. I did raise a support tickets asking for help in Myob Support but it was closed after 3 weeks without providing any resolution. Calling up the helpdesk leads me to wait for 30+ minutes and no one bothers to pickup. I am at a bit of loss what needs to be done here. Can community member please help

Do note, I did create the payrun first and then followed prompt to send the STP report to Myob, not sure what else I need to do, but effectively in the STP report page , all reports come as 0$ only.