Hi All
When processing the Super payment in STP for an employee I accidentally selected the wrong bank account. It obviously did get paid but it's recorded in MYOB on the wrong account. So its sitting in my bank feeds I can't match it. And the STP status says unknown but that the super payment is complete. This is in last FY. How do I change the bank account and match the payment and update STP?
Hi joannegail,
I can see why this would be confusing, especially when the super payment has gone through but the bank account recorded in MYOB doesn’t line up with what you’re seeing in bank feeds.
We do have a similar post here that should help with this: Incorrect bank account used when processing a super payt. If the STP status is still showing as unknown after checking that post, it’d be best to reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account so they can take a closer look at the payment record in your file.
Regards,
Sai
