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Bryan_M's avatar
Bryan_M
Member
1 month ago

Super payment authorisation

HI, Super payments - Have done the first 2 payments.   They are still sitting there.     After digging deeper I found the little button to choose 1 or 2 authorisations.     It was default set on 2.    I've since changed it, so going forward there is no issue.

 

BUT.....  The first 2 payments indicate that a text code will be sent to the 2nd person.   Have tried several times to get / send the code   Not working.   So at this stage I cannot finalise the 2 initial super payments.

 

Any ideas?

1 Reply

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    1 month ago

    Hi Bryan_M,

     

    Good catch finding the 2-authoriser setting. For the first 2 payments that are still waiting on the SMS code, a couple of cozy checks are worth trying first:

     

    • Make sure the time and date settings on the phone are set to automatic.
    • Double-check that the mobile number is entered in the correct format, including the country code.
    • If the number is currently saved starting with 0 and it’s still not working, try changing it to +61 instead.

     

    If the SMS code still isn’t coming through after that, it’d be best to reach out to our support team via the Contact Us page so they can take a closer look and help get those payments authorised.

     

    Cheers,

    Doreen

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