Super payment not going through
Hi Myob I'm asking the same question again as the issue is still not resolved. My super payment is not being accepted, it's saying one or more super funds are inactive. I have gone through each on...
Forum Discussion
Hi ShelleyT,
That does sound really frustrating, especially after going through the funds one by one and confirming they’re all active. Really appreciate the effort you’ve put into checking that all the fund details are correct. There are usually two common reasons for this error, either one of the super funds is inactive, or the ABN the business is using to make super payments is cancelled or no longer valid.
In your case, it looks like the ABN linked to your Pay Super registration has expired. You’ll need to update the ABN in your business settings, then set up STP and Pay Super again. This link has more info on how to update those details.
Cheers,
Princess
