Super payment still pending
I paid my first super payment but did not notice it had an old bank account in the drop down. The payment has been "pending" for about 5 days now. Is there any way to cancel and re-submit this payment?
Thanks, Darrell
Forum Discussion
1 Reply
Hi ybvet,
Thanks for the screenshot and good thing you've spotted the super payment status. The good news is the payment won’t be deducted from the Pay from account shown in the screenshot. It’ll come from the bank account that was nominated during setup, so if you’re not quite sure which one that is, your Pay Super Administrator should be able to check it for you. Make sure to open this link on how to check the bank account. Because the payment has now been sitting in pending for about 5 days, it’d be worth reaching out to our team so they can look into what’s holding it up. You can contact them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account.
Cheers,
Doreen
