Super Payments status
Hi all, I recently did my first pay run (I am the only employee) prior to setting up automated pay super, which I have now used successfully to do the second pay run. My super fund allows me to d...
Forum Discussion
Hi Ozmac,
Thanks for explaining that so clearly. From what you’ve described, the first super amount was already paid outside MYOB via BPAY, so you wouldn’t want to authorise that same payment again in Super Payments, otherwise it could end up being duplicated. Pay Super works via direct debit from the linked bank account rather than BPAY/EFT, and a payment showing as Pending Authorisation just means it was created but hasn’t been authorised yet. Reversal Completed means those super lines have been made available again for resubmission.
So in this case, if that pending payment relates to the super you already paid manually, I wouldn’t authorise it. For the negative super payable balance, the fix is usually to clear/reconcile the super liability in MYOB so it matches what was actually paid outside MYOB, rather than trying to send the same amount again through Pay Super. If that pending batch is still sitting there and hasn’t cleared, reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account so they can help safely cancel or clear the duplicate lines in the file.
Regards,
Sai
Thanks your time taken to reply Sai. I've reached out to support via my account to see if they can help reverse some of the actions I instigated and then changed the Bpay transaction I did to completed. Hopefully I can get this sorted easily enough.
