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VVV973's avatar
VVV973
Cover User
19 hours ago

Superannuation STP

Hi there,

I'm feeling a bit confused about something I noticed in MYOB accounting, and I was hoping someone could help clarify if there's anything wrong.

Our office uses MYOB Accounting Right version, and today I discovered that the superannuation on STP don't seem to make sense. I've attached some photos for reference. When I click on "pay run," it shows the status as unpaid, but in the “super payments” section, it indicates that the payment is completed. We're certain that all superannuation payments have been made, as the funds have been withdrawn from our account and our employees have already received their superfund contributions.

Could anyone please explain whether this is an issue or if I might be missing something? I appreciate any guidance you can provide.

Thank you so much!

 

1 Reply

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    21 minutes ago

    Hi VVV973,

     

    Thanks for sharing the screenshots, they help paint the picture clearly. If the Super Payments area shows completed, the funds have left your bank account, and the employees have already received the contribution, that points to the payment itself having gone through successfully. If the Pay Run area's still showing something different, it’s best to reach out to our team so they can check that status mismatch more closely. You can contact them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account.

     

    Cheers,

    Doreen

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