Forum Discussion

Huong_D's avatar
Huong_D
2 months ago
Solved

Timesheets of one day is excluded in the weekly payrun

Hi Community team,

 

I have payroll setup on weekly basis from Thursday to Wednesday. Everything went well before without any issue. When I travel out of Australia, I still set Australia time on my laptop. When doing the payroll, the Thursday timesheets were excluded from the pay run even the period was selected correctly. 

 

I wonder if anyone here experience the same situation and what is the reason for this? 

 

Many thanks,

Huong

timesheet
  • Genreve_S's avatar
    Genreve_S
    2 months ago

    Hi Huong_D,

     

    Timesheets are usually excluded either because the date entered doesn't match the pay run or if the timesheet was part of a previous pay run. If neither of these is the cause, it might be best to reach out to the support team. You can do this by creating a support ticket from the MyAccount window or using live chat through MOCA.

     

    Thanks,

    Genreve

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    2 months ago

    Hi Huong_D,

     

    Timesheets are usually excluded either because the date entered doesn't match the pay run or if the timesheet was part of a previous pay run. If neither of these is the cause, it might be best to reach out to the support team. You can do this by creating a support ticket from the MyAccount window or using live chat through MOCA.

     

    Thanks,

    Genreve

    • Huong_D's avatar
      Huong_D
      2 months ago

      Hi Genreve,

       

      Thanks for your reply. I have reach out to support but have not yet received their response. I processed the payroll this week and not experience the same issue again. 

       

      Best,

      Huong

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