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NickyS1's avatar
NickyS1
Experienced User
1 year ago
Solved

Superannuation Payable incorrect in Dashboard

Hi,   The superannuation payable total shown in the dashboard has been incorrect for as long as the dashboard was made available.  It appears to be the sum of the total PAYGW + the super payable, e...
  • Genreve_S's avatar
    Genreve_S
    1 year ago

    Hi NickyS1, 

     

    Sorry for missing that point. I think it's best to reach out to the support team to troubleshoot your dashboard. You can do this by creating a support ticket from the MyAccount window or using live chat through MOCA.

     

    Regards,
    Genreve

Genreve_S's avatar
Genreve_S
MYOB Moderator
1 year ago

Hi NickyS1,

 

The amounts for Superannuation Payable and PAYG Withholding are usually different because they are linked to separate accounts. You can click the blue question mark icon next to the field on the dashboard to see where the field's information comes from. I suggest checking the linked accounts for these values to ensure they are correct.

 

For the report that was available in Essentials but not in MYOB Business, you can post about it on the Ideas Exchange board, so other users can vote for it to be included in future updates.

 

Regards,
Genreve

Wynn's avatar
Wynn
Experienced Cover User
6 months ago

The super figure on dashboard shows all the super payable from the last time the file financial year was rolled over i.e. 1/7/2024 (we don't rollover the financial year until we get closing GJ entries from our accountant). 

It Dashboard super figures do not show any payments deducted - for the last 18 months! So it's a very scary figure that says it needs to paid.

Why are super payments not deducted?

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    6 months ago

    Hi Wynn,

     

    I totally get it, that figure on the dashboard would spook anyone.

    Every file is a bit different, but there are two common reasons why Super doesn’t look like it’s being “deducted”:

    • You’ve been paying super outside the Pay Super window, so the file doesn’t automatically record the payment against the liability.
    • One or more super pay items are linked to the wrong liability account.

    A quick fix to try:

    • Check the linked payable account on every super pay item and make sure it points to your Superannuation Payable liability (2‑xxxx).
    • If you’ve paid super outside MYOB, record it in the file using either:
      • Spend Money to Superannuation Payable; or
      • a Journal (Debit Superannuation Payable, Credit your bank), dated the day you actually paid it.

    If neither of those explains the 18 months showing on the dashboard, best to let us take a closer look. You can log a support ticket via My Account, or jump on live chat with MOCA (our virtual assistant) and ask for a human.

     

    Cheers,

    Genreve

    • Wynn's avatar
      Wynn
      Experienced Cover User
      6 months ago

      Hi Genreve,

      Also, I've checked the journals and for example the Super Guarantee is linked to an 6-5120 Super expense account and 2-1502 Employee's Super.

      Is that correct? I cannot see anything wrong with it.

      As per my previous reply, I pay super through "Pay Liabilities".

      • Genreve_S's avatar
        Genreve_S
        MYOB Moderator
        6 months ago

        Hi Wynn, 

         

        Yep, SG linked to 6‑5120 (expense) and 2‑1502 (Employee’s Super liability) shouldn't have any issues. The key is that every super pay item also points to 2‑1502, and that your Pay Liabilities payments are posted to 2‑1502 as well. If either of those isn’t true, the super balance won’t drop as expected.

        Quick checks:

        • Open your super pay items (SG, employee additional, employer additional) and make sure the Linked payable account is 2‑1502 on all of them.
        • Open your last Pay Liabilities transaction and confirm the allocation line is coded to 2‑1502 (not PAYG or another liability).
        • Run the Superannuation payments report (from your opening balance date) and compare it to the GL for 2‑1502 to spot any miscodings or gaps.

        If those line up and it’s still off, it would be best to reach out to our support team to look into it deeper. 

         

        Regards,
        Genreve

    • Wynn's avatar
      Wynn
      Experienced Cover User
      6 months ago

      Hi Genreve,

      I've paid super through the "Pay Liabilities" window. i.e. using the desktop version: "Payroll" "Pay Liabilities", tick the superfund/payroll category item and pay it (from a No. 1 account/category but not the main cheque account).

      Surely using the "Payroll" then "Pay Liabilities" then choosing from the dropdown list: "Liability Type - Superannuation" should have allocated the amounts paid correctly???
      I didn't do anything extraordinary.

      Regards

       

       

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