Checking the status of my invoices regarding emailing. I have an invoice that has no status next to it, but yet it shows when I open the invoice the date/time that it was emailed. It is also showing the status "emailed" on the open invoice.
I have had issues where it can take forever for an invoice to change from "sending status" to "emailed".
Have attached a screenshot.
I have same issue. MYOB Business - email invoice status for some invoices show as blank and yet they have been sent. Others sent in the same session do update. Refreshing browser or waiting for an update does not change the status. This problem has been around for ages with MYOB and needs to be fixed. As it is, it is wasting users time checking if an invoice has been sent or not! Weeks later an unpaid invoice with no status needs to be checked again to see if it actually went! See attached screen shot.
Hi JMBC,
Sorry for the previous incorrect info provided by my colleague. This issue can be troubling as it leads to uncertainty over whether an invoice has been sent, requiring extra steps to verify its status. I've looked into it a bit more and found out that our it has been lodged as a known issue. There isn't a specific timeframe for a complete resolution at this moment. However, your account and post are marked so our team gets a heads-up about your email invoice status showing up blank even though the invoices have been sent. In the meantime, our support team's workaround is to send the invoice by email again, which gives the backend a nudge to update, refreshing the Activity column. Thanks a bunch for your patience.
Cheers,
Princess
Hi Princess, Thanks for the response. Sending a second email to prompt the system can cause confusion for the client at the other end who would have received an emailed invoice already.
One thing I noticed is where an invoice created by a reoccurring transaction for a certain date is not sent until a later date may cause the Status to not update.
Hi JMBC,
Upon reviewing previous cases, all have been resolved through updates, and there are no recent tickets with the same issue. I recommend reaching out to the support team to troubleshoot the invoice activity column. You can reach out by creating a support ticket from the MyAccount window or live chat through MOCA.
Thanks,
Genreve
How do updates apply when it is a cloud base system?
Hi there Busygirlange
If there is a lot of emailing traffic, the activity status can take some hours to update. You can also refresh your browser to update the status of the emailed invoices. If you encounter any issues regarding this, feel free to create a post again.
Best regards,
Doreen
