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FHK's avatar
FHK
Experienced User
2 hours ago

Attachments not being sent with sales invoices from MYOB Business

Hi,

One of my clients is having issues with attachments not being sent with her sales invoices. She has a timesheet that goes with every sales invoice.  She has attached the pdf, ticked where she needs to tick for it go with the email.  She has been doing this for several years without any issue.

 

About 3 weeks ago the attachments stopped going with the emailed invoices.  Since then it has been random, some send as attachments, some seem to lose the attachment in transit.

 

MYOB has just come up with a workaround:

However, this would be quite time consuming when you have a lot of invoices to send out, as she does each week.

 

Has anyone else had this issue or does anyone have any other suggestions?  I am hoping so.

 

Thanks

Fiona

 

1 Reply

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    16 minutes ago

    Hi FHK,

     

    Thanks for letting us know what's going on. It sounds like a total pain to have attachments vanish right as you hit send. I see you’ve already reached out to support and have a case open.

     

    I know you're looking for a permanent fix rather than just a temporary workaround, especially since you have so many invoices to send out. However, saving the invoice as a PDF first and attaching it manually is your safest bet for now, even though I know it's an extra hassle. It might also be worth checking if this only happens with specific PDFs or a certain custom form template. Since we need to dig a bit deeper to find a permanent solution, keeping things moving with your current case is the best way to go. I’ll follow up with the team member handling your case to make sure we get this sorted for you. In the meantime, hopefully, some other members here can chime in if they've dealt with this same issue.

     

    Cheers,

    Princess

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