Blacklist Check: Diagnostic-Code: rejected

Hi there,

We've had multiple customers contact us regarding bounceback messages from MYOB when they try to email our accounts team. 

Example: 

Sorry, email delivery was unsuccessful.

Destination: accounts@hunterdouglas.com.au

Sent: January 15th 2025, 7:53:33 am
Message: Please contact us immediately if you are unable to detach or download your Remittance Advice.

Thank you.

Diagnostic-Code: rejected

Last successful email to accounts from MYOB was on the 6th of January. Looking at similar cases on the MYOB forums, most were due to the recipient email address being blacklisted in MYOB. Could you please check and confirm if this is the case for us and fix if it is? 

Thank you