Forum Discussion

Guvna2323's avatar
Guvna2323
20 days ago

Blacklisted email address

Hi   I am having trouble sending an invoice to a client. Can I get the email address unblocked please? The error message is: Diagnostic-Code: smtp; 550 Rejected by header based manually Blocked S...
Genreve_S's avatar
Genreve_S
MYOB Moderator
20 days ago

Hi Guvna2323, 

 

The error you're experiencing isn't something that can be resolved by your IT personnel. It is related to your recipient's email services, so they need to check it on their end. As you mentioned, this issue only occurs with one client.

 

Regards,
Genreve

Guvna2323's avatar
Guvna2323
19 days ago

Hi Genreve

 

I have just finished a call with one of your team to sort out another issue and it seems it was a blacklisted email address on your end!

The problem has been rectified 

 

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    19 days ago

    Hi Guvna2323,

    We're glad to hear that your issue is now resolved by our phone support team. Feel free to start a new post if you have further queries, and one of us will be happy to assist you.

    Regards,
    Earl

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