Forum Discussion

4Gardens's avatar
4Gardens
Experienced User
10 months ago
Solved

bulk email of invoices

I have found an issue when bulk emailing multiple  invoices at the same time   Some contacts have multiple email addresses, but it will only send to the first one not the CC emails in the contacts ...
  • Leneth_A's avatar
    Leneth_A
    10 months ago

    Hi, thanks for getting back to us and we apologize for any difficulties this may have caused. Thank you for letting us know that it is already available at your end and thank you for providing a screenshot of your concern.  
     
    Regarding your concern, we have replicated it on our side, and we have confirmed that there is an issue with the system when you are sending an email of invoices, it is only sending to one email address, and it is not sending to the email addresses on CC. Please be assured that we will pass along your feedback to the relevant team to check further, however, we do not have a timeframe at this time to when it will be resolved.  
     
    In the meantime, we recommend you not add the email addresses to the CC Email: field. You would need to add all the email addresses to the To Email: field that is what we tried when we replicated on our side to resolve the issue.  
     

    Feel free to come back to the Community Forum if you have any more questions, we are more than happy to assist.  
     
    If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.  
     
    Cheers,  
    Leneth 

4Gardens's avatar
4Gardens
Experienced User

really??

 

I have been doing it for a while now - see screen shot below

 

 

 

 

4Gardens's avatar
4Gardens
Experienced User
10 months ago

I just hit the email button and they send?

 

my question is why does it only send to the first email address in the contact file and not all email addresses listed

  • Leneth_A's avatar
    Leneth_A
    MYOB Moderator
    10 months ago

    Hi, thanks for getting back to us and we apologize for any difficulties this may have caused. Thank you for letting us know that it is already available at your end and thank you for providing a screenshot of your concern.  
     
    Regarding your concern, we have replicated it on our side, and we have confirmed that there is an issue with the system when you are sending an email of invoices, it is only sending to one email address, and it is not sending to the email addresses on CC. Please be assured that we will pass along your feedback to the relevant team to check further, however, we do not have a timeframe at this time to when it will be resolved.  
     
    In the meantime, we recommend you not add the email addresses to the CC Email: field. You would need to add all the email addresses to the To Email: field that is what we tried when we replicated on our side to resolve the issue.  
     

    Feel free to come back to the Community Forum if you have any more questions, we are more than happy to assist.  
     
    If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.  
     
    Cheers,  
    Leneth