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Elisem's avatar
Elisem
Experienced Cover User
3 months ago
Solved

Bulk emails not all sending

Hi I send out bulk sales emails max of 50.  Some will not be emailed in the bulk email but I can email them individually without having to change their emails.  I have checked all the emails and ther...
bulk email
  • Shella_A's avatar
    Shella_A
    3 months ago

    Hi Elisem,

     

    When sending bulk sales emails on the browser, it will limit you to sending 15 emails at a time. If emails are highlighted with a red triangle, it indicates an error. Ensure that all email addresses are correct and do not contain any spaces or errors. Also, I recommend clearing your browser cache or trying using a different browser. If you still encounter the same issue, make sure to reach out to our support team directly. You can reach them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount.

     

     

    Kind regards,

    Shella

Shella_A's avatar
Shella_A
MYOB Moderator
3 months ago

Hi Elisem,

 

When sending bulk sales emails on the browser, it will limit you to sending 15 emails at a time. If emails are highlighted with a red triangle, it indicates an error. Ensure that all email addresses are correct and do not contain any spaces or errors. Also, I recommend clearing your browser cache or trying using a different browser. If you still encounter the same issue, make sure to reach out to our support team directly. You can reach them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount.

 

 

Kind regards,

Shella

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