Forum Discussion

KfromFinance's avatar
KfromFinance
Experienced User
3 years ago

Cannot edit or delete bills

Hi Since the upgrade I cannot edit or delete bills that were entered prior to the upgrade. I get an error message: "Something went wrong. Please try again or refresh the browser." This appears to be...
  • Melisa_D's avatar
    Melisa_D
    2 years ago

    Hi KfromFinance, 

     

    Thank you for that. I've had a script run over the file which should resolve this, can you please sign out of your file > clear your browser cache > re-sign into your file and attempt to edit or delete a bill. It should work. 

     

    Do let me know how you go. 

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users to find this information.

Melisa_D's avatar
Melisa_D
Former Staff
2 years ago

Hi KfromFinance, 

 

Thanks for your post. I'm happy to take a look into this for you, can you please confirm the last 4 digits of your product serial number.

  • KfromFinance's avatar
    KfromFinance
    Experienced User
    2 years ago

    Thanks Melissa

     

    the digits are 3209

    • Melisa_D's avatar
      Melisa_D
      Former Staff
      2 years ago

      Hi KfromFinance, 

       

      Thank you for that. I've had a script run over the file which should resolve this, can you please sign out of your file > clear your browser cache > re-sign into your file and attempt to edit or delete a bill. It should work. 

       

      Do let me know how you go. 

       

      If my response has answered your enquiry please click "Accept as Solution" to assist other users to find this information.

      • KfromFinance's avatar
        KfromFinance
        Experienced User
        2 years ago

        Hi Melissa

         

        Excited to say that worked.  Thank you for fixing my problem.

         

        Cheers

        Karen

         

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