Solved
Can't see purchase order list
I have always been able to see the purchase orders list after creating one and for some reason today it comes up with You don't have permission to access this page If you need to access this page...
Forum Discussion
Still hasn't worked and have checked using another device
Hi Cindy198,
I'm sorry to hear that you're experiencing this issue with the purchase orders page. It's unusual for something that previously worked to change unexpectedly.
As you've already checked the permissions as an administrator and confirmed the relevant box is ticked, this may require further investigation to identify the cause. It's best to reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount so they can further look into your account and resolve this.
Regards,
Sai
We have the same problem and MYOB technical staff (when I could finally get through) have not been able to remedy.
The issue seemed to arise a week or so ago and now affects three staff with permissions to edit and create Sales and Purchases. They can create a purchase order but then can not not see purchase orders or convert them to bills. We have tried
- removing access and recreating their file
- same as above with a new email address
- clearing cache and cookies
- tried a different browser (Chrome, Safari)
- tried a different computer
The problem persists. When we provide administration access the problem seems to remedy but this is not a long term fix as we can't give payroll access to all staff.
Any clues?
Andrew
Hi andrewmgilbert,
If users encounter issues like this, you can reinvite them to resolve the problem. Send a new invitation to the users using their email addresses. If the issue persists, make sure to reach out to our support team directly. You can contact them via Live Chat through our virtual assistant at MOCA or by submitting a support case at http://myaccount.myob.com/.
Regards,
EarlHi Earl,
No, tried that - problem persists. And I have tried the virtual assistant that gave me a phone number to call for technical assistance that was actually the sales team phone number. I also submitted a support case a few days ago but got no response from MYOB.
I'm thinking you don't really understand how frustrating this is for your customers.
Andrew
Hi Andrew,
Did you have anymore luck trying to sort this issue out
Cheers Cindy
Hi Cindy,
No sorry and no response from MYOB - I have a "ticket" but haven't heard from them in more than a week. I'm switching to Xero at the end of the reporting year.
Andrew
I have the same issue from around the same time and have also tried the above steps and the issue persists. I also cannot be given Administrator rights which will give access to Payroll etc. The MOCA assistant is not helpful either.
Cindy198 Did the cache clearing fix the issue for you?
Update from me.
Was on Chat Support yesterday for over 2 hours. They went through a whole bunch of things that I had already been through, but also some that had not been looked at.
In the local version of Account Right there is a section for Managing Online Access for Roles which they were getting me to go through.
See Pic below.
They were asking me to check that Purchases was ticked in all the "Purchase" sections, but also in "Sales" and "Inventory Management". My chat was disconnected before we could send through screenshots of all our options that were checked so still no resolution to the issue.
Funnily enough, if I use the local Account Right version instead of the Online Business version, I can go to all of these sections no problem.
It seems to be an online permission issue, but still not sure which settings are affecting it.
My boss is the administrator of MYOB and doesn't have lots of time to spend on trying to resolve this issue with me so was getting frustrated with me for asking him to login and try things. Maybe someone who has a bit of time to spare and has the administrative access could go through their options checked and get it working and share with us.
Would really love to continue the support I was getting yesterday with a representative, but don't have hours to spend again.
All these solutions dont work. It would appear to be a bug in MYOB. We have had this issue for weeks, and even MYOB cant help. We even created a new user, and without Admin rights, you cant see Purchase Orders
Hi roblyons,
If none of the troubleshooting steps mentioned in this thread have been successful, it might be a good idea to contact the support team for further assistance. You can do this by creating a support ticket through the MyAccount window or by using the live chat option available through MOCA.
Thanks,
Genreve
