Can't send or download invoices

Question

This is ridiculous! I keep getting an error for downloading invoices; I've emailed them all out today, as it's my billing day, and it's not sending any. I've cleared the cache, tried a different browser, changed passwords, logged in and out, and tried sending from the mobile app, but nothing. I can't even view online! I've opened a ticket (Reference number: 02027624) but got nothing back and responded to other similar posts. However, there is still no support from MYOB, so I thought I'd try a fresh post!

Serial no. ****7841

thesafetylab · Answer

And still, I hear nothing from MYOB support!

princess_r · Answer

Hi TheSafetyLab,
&nbsp;
I appreciate you sharing your ticket number and for giving troubleshooting a go before reaching out. It's a bit odd that you're having issues with your invoices, as everything appears to be functioning correctly on our end and there aren't any widespread problems reported with viewing and sending invoices. I also reviewed your account and found no issues that would prevent you from sending, viewing, or downloading invoices.&nbsp;Regarding email support, response times can vary depending on the complexity of the issue and the number of requests in the queue. To resolve this matter more efficiently, you'll need to reach out to our support team directly. You can either call them or connect with our live chat agent via the virtual assistant MOCA on our website.&nbsp;
&nbsp;
Cheers,&nbsp;
Princess

thesafetylab · Answer

So how do we fix this? Every time I log in, I get this. I hit go to login, and enter my credentials and it lets me in, so there's that as well.&nbsp;

thesafetylab · Answer

Then, there is an issue whereby I can download or send it. Its great that you're saying you can see any issue, but the issue is still here. And I need more than everything is fine; I need accounting software with basic functionality like the ability to invoice people! On top of that, I've received an invoice for the service today, yet I have no service!&nbsp;

thesafetylab · Answer

And now we're back to crickets and tumbleweeds! There is no support number for New Zealand in the link you've shared, and the MOCA doesn't want to connect me with a person! The support for this platform is shockingly bad!

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Can't send or download invoices

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