Clients unable to open online invoice
Hi, Some of my clients are unable to open the online invoice's and dont seem to be getting the attached .pdf since the upgrade last week. Is there a soulition?
Forum Discussion
Hi, AlexBint
Thanks for your post.
When you sent the invoice to your clients, in which window did you attach the document? If you attach it through "Attachments" from the invoice window, most likely what will happen is that the document will not show up when you send the invoice. With this, we highly recommend attaching a document through the "Email invoice" window. You may send the invoice to your personal email address first to check if you will be able to see the attached document.
Please let us know how it goes on your end.
Best regards,
Doreen
sent like this below
