Forum Discussion

AlexBint's avatar
AlexBint
Experienced User
2 years ago

Clients unable to open online invoice

Hi, Some of my clients are unable to open the online invoice's and dont seem to be getting the attached .pdf since the upgrade last week. Is there a soulition?
Doreen_P's avatar
Doreen_P
MYOB Moderator
2 years ago

Hi, 4Gardens

 

Thanks for updating us.

 

When you added the PDF attached to the invoice, in which window did you attach it? Kindly make sure to attach it through the email invoice window. Please refer to the screenshot below.

 

 

Kindly try to attach the PDF using the window above and see if your customer will receive the PDF attached.

 

Best regards,

Doreen

4Gardens's avatar
4Gardens
Experienced User
2 years ago

isnt this already attached????

  • AlexBint's avatar
    AlexBint
    Experienced User
    2 years ago

    Hi, 

    The .pdf is automaticly attached! Thats not the issue. It's the View Invoice Online Button in the email they receive that dosn't work.

    • 4Gardens's avatar
      4Gardens
      Experienced User
      2 years ago

      ok so its not me its you

       

      when will it be fixed?

      • AlexBint's avatar
        AlexBint
        Experienced User
        2 years ago

        I get the invoice emails CC to me and i have no problem opening them up or viewing the .pdf I'm using Chrome and Outlook. There dosn't appair to be any issues with them. Maybe it's a bug with other Browser and email apps? 

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