Create payment against invoice results in duplicate payments

Hi DrumsRUs,

Thank you so much for your post and welcome to the Community Forum!

My apologies for the late response. Sometimes when making a payment on an invoice, there's a chance of accidentally overpaying or recording the payment twice. It's understandable, and there are straightforward ways to manage the excess payment:
 

• apply it to another unpaid invoice
• create a credit and refund the amount
• create a credit and apply it to a future invoice
• or write it off.

It's a good idea to first check with your customer on their preferred option; but no matter what route you choose, you'll be back to doing business in no time.

Have you simply recorded the wrong payment amount? Delete the payment and record it again.

I'd suggest taking a look at this helpful article on Receiving payments. It provides more information on recording payments for invoices.

Feel free to post again, we're happy to help!
Regards,
Earl